Privacy Policy

1. What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Appointment and booking details
• Treatment history and consultation information
• Payment details (processed securely via third-party providers)
• Website usage data (via cookies and tracking technologies)

Health and treatment information is considered sensitive information and is handled with strict confidentiality.

2. How We Collect Your Information

We collect information when you:

• Book appointments via Phorest
• Complete consultation or contact forms
• Contact us by phone, email or social media
• Interact with our website
• Engage with our advertisements (including Meta/Facebook and Instagram ads)

We may also collect information through cookies, Meta Pixel, and similar analytics tools to improve our marketing and website performance.

3. How We Use Your Information

We use your personal information to:

• Provide consultations and treatments
• Manage bookings and appointments
• Process payments
• Communicate with you about your appointments
• Send marketing communications (where you have consented)
• Improve our services and website experience
• Comply with legal obligations

4. Third-Party Services

We use trusted third-party providers including:

• Phorest (online bookings and appointment management)
• Stripe (payment processing)
• Meta (Facebook and Instagram advertising and analytics)
• Website hosting providers

These services may store or process data on secure servers, including outside Australia. We take reasonable steps to ensure your information remains protected.

5. Cookies & Advertising

Our website may use cookies and tracking technologies such as the Meta Pixel to:

• Measure advertising performance
• Deliver relevant advertisements
• Improve website functionality

You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Sensitive treatment information is handled with strict confidentiality.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.